Welcome

We offer Chiropractic, Acupunture, Massage Therapy and more.

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Health Care Team

Our team of Chiropractors and RMTs are here to help.

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Reviews

Discover how Chiropractic has helped others.

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Call Us Today

We’re here to help you on your
next step to wellness.

519-389-9355

COVID-19 Policies and Procedures

The goal of this policies and procedures guide is to help inform our patients of all the modifications we have had to make with regards to normal operations within the office.  Please read through this guide carefully, as we will do our best to prepare you for what you can expect during your next visit with us.

Firstly, we know that many of you are just as eager as we are to get back in to the office for your regular chiropractic care.  As a result, we anticipate a high volume of patients getting in touch to schedule appointments.  We ask that you remain patient with us as we will be doing our very best to respond to you in a timely manner, and schedule appointments appropriately.

In order to respect the social distancing rules set in place, we have had to modify how we book appointments to ensure that everyone can remain 2m apart at all times.  Additionally, we have had to buffer in additional time between appointments to allow for all high touch surfaces to be cleaned and prepared for the next patient.  This means that we can see fewer patients each day, and will likely result in longer wait times to schedule appointments.  To ensure that we can see as many patients as quickly and safely as possible, we ask the following from you as a patient:

Booking appointments

  • To book appointments, please either:
  • Walk-ins will NOT be permitted
  • When booking an appointment, the following screening questions will be asked:
    • Have you travelled outside of Ontario in the last 14 days?
    • Have you had close contact with anyone with acute respiratory illness or who has travelled out of the province in last 14 days?
    • Do you have any of the following symptoms:
      • Fever 
      • new onset of cough
      • worsening chronic cough
      • shortness of breath
      • difficulty breathing
      • difficulty swallowing
      • sore throat
      • decrease or loss of sense of taste or smell
      • chills
      • headache (unusual or long lasting)
      • unexplained fatigue/malaise /muscle aches
      • nausea/vomiting, diarrhea, abdominal pain
      • pink eye (conjunctivitis)
      • runny nose/nasal congestion without known cause (not related to seasonal allergies)
    • If over the age of 65, are you experiencing delirium, unexplained or increased number of falls, acute functional decline, or worsening of chronic condition
  • If you know prior to calling to book an appointment, that you will answer “yes” to one or all of the above pre-screening questions, do NOT book an appointment.  Instead, complete the Ontario Government’s Self-assessment and contact an appropriate medical authority to report your condition and seek treatment if necessary

Arriving for your scheduled appointment

  • Please arrive on time for your appointment
  • Due to the cleaning procedures and social distancing rules we are required to follow, being even 5 minutes late to your appointment will greatly impact out patient.  As a result, if you show up late for your appointment, it will be rescheduled for another day and you will be charged the full fee of your scheduled appointment.
  • If you know that you either cannot make your scheduled appointment or will be arriving late, please call to let us know and we will reschedule your appointment for you without charge.
  • Please come to your appointment alone
  • Once again, because of social distancing rules we are limited to how many people we can have in the office at all times.  If you need to bring a child with you because you don’t have childcare, please let us know when you book your appointment so that we can factor that in to scheduling other patients.  Also note that if you do have to bring a child, we can no longer offer toys and books to entertain them while you get treated.
  • Upon arrival, please text our receptionist at 519-900-9750 to let her know that you are waiting in the parking lot and she will text you when its your turn to come in to the office; OR look through the window to see how many people are in our waiting room, if you see less than 2 please come on in. 
  • Once you have entered the office, please respect social distancing guidelines by staying 2m away from anyone else in the waiting area.  Hand sanitizer will also be provided for patient use in the waiting area and in the treatment rooms.
  • At your first appointment back in the office, the receptionist will ask you to fill out a COVID-19 waiver, asking the same screening questions listed above.  At subsequent visits, the receptionist will ask you to confirm that nothing has changed with regards to the answers to these questions since the last time you were in.  Please be patient with her, seeing as we are required by the Ministry of Health to do this at every visit now.
  • Our receptionist will then help you schedule subsequent visits, and accept payment for your treatment.  Please note that until further notice, the only accepted methods of payment will be debit or credit, preferably using the tap option.  Cash and cheque will no longer be accepted.
  • We also ask that any receipts/invoices be emailed to you whenever possible, in order to limit the number of contact surfaces being shared.
  • Once you have booked your appointment and paid for your treatment, you will be directed to a treatment room using the clipboard system that we have always used.

Treatment

  • Dr. Laura and Dr. Hélène will be wearing surgical masks during your treatment, in accordance with what we are being required to do by the Ministry of Health and the College of Chiropractors of Ontario.  Patients are encouraged to wear masks if they choose to, however they will not be provided by the clinic.
  • Respect the allotted time for your appointment
    • 7-10 minutes are scheduled for adjustments and shockwave therapy
    • 20-25 minutes are scheduled for acupuncture
    • Laser times will vary depending on the protocol used
  • At the end of your treatment with Dr. Laura or Dr. Hélène, we kindly ask that you remove and dispose of the face paper that you used during your treatment.  This will help to reduce the spread of viruses and bacteria, and will help prepare the adjusting table for sanitization.  The Drs. will show you how to remove the paper safely during your first visit back.
  • Once your treatment is completed, we kindly ask that you exit the office as promptly as possible.  Once again, this will help us ensure that we can allow for proper social distancing, while still ensuring that the flow of appointments remains timely.

Should you have any questions or concerns, please feel free to get in touch with us.  We look forward to seeing you all back in the office!

Welcome to Port Elgin Chiropractic and Wellness Centre.

Port Elgin Chiropractic and Wellness Centre is comprised of a team of 2 chiropractors and a registered massage therapist who are committed to promoting a healthy and active lifestyle. Each professional will provide you with an individualized treatment plan to help you reach your health and wellness goals. We provide exceptional healthcare for patients of all ages and activity levels including, but not limited to, sport injuries, prenatal, pediatric and wellness care.

Our Mission is to restore your body to its optimal function so you can get back to enjoying life!

solway-1

Please browse through our site to find out more about chiropractic and
the incredible ability of your body to heal and strive toward health and wellness.

Welcome

We offer Chiropractic, Acupunture, Massage Therapy and more.

Click Here

Health Care Team

Our team of Chiropractors and RMTs are here to help.

Learn More

Reviews

Discover how Chiropractic has helped others.

Read More

Call Us Today

We’re here to help you on your
next step to wellness.

519-389-9355

Welcome to Port Elgin Chiropractic and Wellness Centre.

Port Elgin Chiropractic and Wellness Centre is comprised of a team of 2 chiropractors and a registered massage therapist who are committed to promoting a healthy and active lifestyle. Each professional will provide you with an individualized treatment plan to help you reach your health and wellness goals. We provide exceptional healthcare for patients of all ages and activity levels including, but not limited to, sport injuries, prenatal, pediatric and wellness care.

Our Mission is to restore your body to its optimal function so you can get back to enjoying life!

solway-1

Please browse through our site to find out more about chiropractic and
the incredible ability of your body to heal and strive toward health and wellness.